1. Introduction:

313 Brewverse Smart Café ("we", "our", or "us") is committed to protecting the personal information of individuals who interact with our services, website, and booking platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

By submitting your information through our website or booking form, you consent to the practices described in this policy.

2. Information We Collect:

We collect the following categories of personal information:

•       Contact information: First name, last name, email address, phone number

•       Business information: Company or organization name, location type, facility address

•       Communication records: Emails, SMS messages, and call logs related to our services

•       Booking information: Appointment dates, times, and assessment notes

•       Usage data: Website visits, form submissions, and interaction with our digital communications

3. How We Use Your Information:

We use your personal information for the following purposes:

•       To respond to inquiries and schedule free site assessments

•       To provide and manage our Touch Coffee Smart Bar placement services

•       To send appointment confirmations, reminders, and follow-up communications

•       To send marketing and promotional messages (with your explicit consent)

•       To improve our services and customer experience

•       To comply with legal obligations under Canadian law

4. SMS and Electronic Communications:

By providing your phone number and checking the consent checkbox on our booking form, you agree to receive:

•       Service-based messages: Appointment confirmations, reminders, and operational updates from 313 Brewverse Smart Café

•       Marketing messages: Promotional offers and service updates from 313 Brewverse Smart Café

Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP or OUT to any text message. For assistance, reply HELP or contact us at +1 289-819-3313.

This consent is not a condition of any purchase or service agreement.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

•       Service providers: GoHighLevel CRM platform, Mailgun email delivery, and calendar services used to manage our operations

•       Touch Coffee Canada: Our vendor partner for machine supply and operational support

•       Legal authorities: When required by law, court order, or regulatory authority

All third-party service providers are contractually required to protect your information and use it only for the purposes we specify.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Contact and booking records are typically retained for a period of 3 years from last interaction. You may request deletion of your information at any time by contacting us.

7. Your Rights Under PIPEDA

As a Canadian resident, you have the right to:

•       Access the personal information we hold about you

•       Request correction of inaccurate information

•       Withdraw consent for marketing communications at any time

•       Request deletion of your personal information

•       File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at [email protected].

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our CRM and email platforms use industry-standard encryption and access controls.

9. Cookies and Website Tracking

Our landing page may use cookies and similar tracking technologies to improve user experience and measure page performance. You may disable cookies through your browser settings; however, some features of the page may not function properly.

10. Contact Us

For any privacy-related questions, concerns, or requests, please contact:

313 Brewverse Smart Café

Whitby, Ontario, Canada

Email: [email protected], [email protected]

Phone: +1 289-819-3313

Website: partners.313brewverse.ca

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.